Refund & Cancellation Policy

Last updated 4 October 2026

Orangelight is pay-as-you-go: you buy tokens and spend them on videos. There are no subscriptions or recurring charges.

1. Failed generations

If a video fails to generate or is rejected by our AI provider, the tokens for it are returned to your wallet automatically. You can see every charge and refund in your Wallet history.

2. Refunds of purchases

• Unused purchases: you can request a full refund within 7 days of purchase if none of the tokens from that purchase have been used.
• Used tokens: tokens already spent on generated videos are not refundable, because each generation has a real processing cost. AI results vary, so dissatisfaction with a result is not by itself grounds for a refund. If you believe something went wrong, contact us and we will review it.
• Payment problems: if you were charged but did not receive tokens, or were charged twice, we will credit your tokens or refund the extra payment in full.
• Bonus and promotional tokens have no cash value and are not refundable.

3. How to request a refund

Email [add SUPPORT_EMAIL] from your account's email address with your Razorpay payment ID (shown in your payment confirmation) and the reason. We reply within 2 working days.

4. Refund timeline

Approved refunds are issued to the original payment method (UPI, card or bank account) and usually reach you within 5–7 working days, depending on your bank.

5. Cancellation

As there are no subscriptions, there is nothing to cancel. You can stop using the Service at any time and request account deletion by emailing [add SUPPORT_EMAIL]. Unused tokens older than the refund window are forfeited when an account is deleted at your request.